Shipping policy
Fast, reliable delivery of robotic lawn mowers and remote-control mowers across Australia — with free shipping Australia-wide ( this means we pay for the shipping).
This policy explains our order processing, delivery times, tracking process, and how we handle any delivery issues for your Lawn Rover order.
Order Processing
- Orders are usually processed within 5–8 business days after payment is received (excluding weekends and public holidays).
- Once processed, we’ll send you a confirmation email with your tracking number so you can monitor your mower’s journey.
Shipping & Delivery
- Free shipping Australia-wide (except Tasmania ) on all Lawn Rover robotic mowers — no hidden costs.
- Estimated delivery time: 20–25 business days, depending on your location.
- Deliveries to regional and remote areas may take slightly longer.
- Occasional delays may occur due to customs, weather, or freight issues — we’ll always keep you informed.
- Delivery times are estimates only — freight and carrier delays (due to logistics, weather, customs or global supply disruptions) are outside our control and may cause longer delivery times.
Order Tracking
Once your order ships, you’ll receive an email with live tracking details. You can also track it anytime here:
Address Accuracy
Please ensure your delivery address is complete and accurate before checkout. Lawn Rover cannot take responsibility for orders shipped to incorrect or incomplete addresses provided by customers.
1. Pre-Shipment Inspection & Customer Approval
All mowers are thoroughly inspected and tested prior to dispatch to ensure they are in full working condition.
Before shipment:
- We record detailed pre-shipment videos and photographs demonstrating the mower’s operational condition.
- These materials are provided to the customer for review.
- Shipment will proceed only after the customer confirms approval of the mower’s condition.
By providing written or electronic approval, the customer acknowledges that:
- The mower is in satisfactory working condition at the time of dispatch.
- The mower meets the agreed description and operational standard prior to shipment.
2. Shipment & Finalisation of Sale
Once: Customer approval has been received; and
- The mower has been dispatched to the nominated delivery address, the sale is considered final.
We do not accept returns or cancellations after dispatch, except as required under Australian Consumer Law.
Risk in the goods passes to the customer upon dispatch or collection by the nominated freight carrier.
3. No Change-of-Mind Returns
We do not offer refunds or returns for:
- Change of mind
- Incorrect selection by the customer
- Finding the product cheaper elsewhere
- No longer requiring the product
4. Special Circumstances – Return Requests
In exceptional circumstances, and strictly at our sole discretion, we may consider a return request.
If a return is approved under special circumstances:
- The mower must be unused, untouched, and in original condition.
- The mower must not have been operated, modified, damaged, or altered in any way.
- All original packaging, accessories, and documentation must be included.
Return approval must be obtained in writing before any item is sent back.
5. Return Shipping Costs
Where a return is approved under special circumstances:
- The customer is responsible for all return freight costs.
- The customer must arrange and pay for return shipping.
- We are not responsible for any damage occurring during return transit.
Original outbound shipping costs are non-refundable.
6. Transit Damage or Freight Issues
Customers must:
- Inspect the mower immediately upon delivery.
Failure to notify us within this timeframe may affect return claims.
If you have any questions contact us
Need help? Visit www.lawnrover.com.au